Your use of the www.fleur-de-lys.fr web site is expressly conditioned by your acceptance of the following terms and conditions. By completing the Fleur-de-Lys.fr registration process and checking 'I have read and agree to the terms and conditions of Fleur-de-Lys.fr', you confirm that you have read, understood and accepted all of these terms and conditions.

1. Eligibility

You must be 18 years old or older and have completed the initial registration process with accurate, complete and updated information to purchase products on www.fleur-de-lys.fr. You are  responsible for updating your registration information and your credit card information, as soon as they change, in the 'My account' section of www.fleur-de-lys.fr.

2. Orders

By submitting an order on the www.fleur-de-lys.fr web site, you offer to purchase from Fleur de Lys, pursuant to these terms and conditions, the product(s) that you have selected.

To submit an order on www.fleur-de-lys.fr, you have to proceed as follows:
After selecting products in the Online Shop and adding them to your Shopping Cart, click on the "Checkout" button.
- If you have already created an account on www.fleur-de-lys.fr, login to your account, confirm your billing and shipping addresses, check the "I have read and agree to the terms and conditions of fleur-de-lys.fr" box and click on the "Continue" button.
- If you are a new user on www.fleur-de-lys.fr, click on the "Create an account to continue" link, enter your e-mail, password, billing address and shipping address, check the "I have read and agree to the terms and conditions of Fleur-de-Lys.fr" box and click on the "Save" button.
Then, select a shipping method and click on the "Proceed to payment" button. Depending on the amount of your order, you will either be redirected to our credit card processing partner 2Checkout or asked to make a wire transfer to our company account.

Fleur de Lys will acknowledge receipt of your order by sending you a confirmation by e-mail.

You can track your order and print your invoice at anytime by logging in to My Account.

The payment for the product(s) you selected, shipping charges and taxes if applicable is due upon submission of your order. Fleur de Lys will charge this payment to the credit card you submitted. You are responsible for providing Fleur-de-Lys.fr with an accurate and complete credit card number and expiration date at the time of checkout. Moreover, you guarantee Fleur de Lys that your use of such credit card is authorized and legal.

The data registered by www.fleur-de-lys.fr constitutes the proof of the orders passed by its clients. The data registered by the payment system constitutes the proof of the financial transactions.

Fleur de Lys will always do its best to satisfy your orders. However large orders of a particular product will be fulfilled at Fleur de Lys’s discretion or in compliance with specific laws.

3. Product availability

It is possible that some products might be temporarily unavailable, because they are exceptionally out of stock. In the event one or more products you have ordered are temporarily unavailable, Fleur de Lys will inform you by e-mail and will hold your order until further instructions are received from you. You may either cancel your order, accept the delay or buy a replacement product.

4. Shipping

Fleur-de-Lys.fr ships to the following countries:

ANDORRA
ARGENTINA
AUSTRALIA
AUSTRIA
BAHRAIN
BELGIUM
BRAZIL
BRUNEI
BULGARIA
CANADA
CHILE
CHINA
CYPRUS
CZECH REPUBLIC
DENMARK
EGYPT
ESTONIA
FINLAND
FRENCH POLYNESIA
GEORGIA
GERMANY
GREECE
HONG KONG
HUNGARY
ICELAND
INDIA
INDONESIA
IRELAND
ISRAEL
ITALY
JAPAN
KUWAIT
LATVIA
LEBANON
LIECHTENSTEIN
LITHUANIA
LUXEMBOURG
MALAYSIA
MALTA
METROPOLITAN FRANCE
MEXICO
MONACO
NETHERLANDS
NEW CALEDONIA
NEW ZEALAND
NORWAY
OMAN
PERU
PHILIPPINES
POLAND
PORTUGAL
QATAR
REUNION
ROMANIA
RUSSIAN FEDERATION
SAUDI ARABIA
SINGAPORE
SLOVAKIA
SLOVENIA
SOUTH AFRICA
SOUTH KOREA
SPAIN
SWEDEN
SWITZERLAND
TAIWAN
THAILAND
TURKEY
UKRAINE
UNITED ARAB EMIRATES
UNITED KINGDOM
UNITED STATES OF AMERICA
URUGUAY
VATICAN

Fleur de Lys does not ship to PO boxes, APOs or FPOs.

The shipping is operated by the French postal service (La Poste). If your area is not served by the French postal service, Fleur de Lys will notify you and cancel your order.

As the shipping is operated by another company (La Poste), Fleur de Lys assumes no responsibility for unsuccessful delivery attempts, damages, nor long delivery delays.

You are responible for entering a correct and complete shipping address when submitting your order on www.fleur-de-lys.fr.

5. Shipping charges and delivery delays

Shipping charges and delivery delays depend on the weight of the order and the distance between France and the destination address. For more information, please visit the French postal service’s web site: www.laposte.fr.

Here are a few examples of the shipping charges and delivery delays indicated by La Poste on their web site:

NORMAL DELIVERY

EXPRESS DELIVERY BY CHRONOPOST

These charges and delays are indicated for information only. They are not contractual.

6. Duties and taxes

-VAT

According to the European Union regulation, any product delivered to a European Union country will be subjected to French VAT. On the contrary, any product delivered to a country outside the European Union will be free of French VAT.

-Duties, taxes and import restrictions

All applicable taxes and duties on delivery are to be paid by the client. Fleur de Lys is not liable for those taxes and duties.

It is also your responsibility to check with your local authorities that there is no import restriction on the product(s) you are about to order on www.fleur-de-lys.fr.

You expressly agree to immediately report to Fleur de Lys any unpaid taxes or other amounts owed with respect to any purchases should you become aware of such omissions. You further agree to immediately pay such taxes and amounts should this situation arise.

7. Product pricing and information

Prices quoted for the products on www.fleur-de-lys.fr are subject to change without notice. Information displayed on www.fleur-de-lys.fr may occasionally contain typographical errors, inaccuracies, or omissions that relate to products, descriptions, brand, and pricing.

Fleur de Lys is not responsible for any inaccuracies or misstatements of any such information, and reserves the right to correct any errors, inaccuracies or omissions at any time without prior notice, and to refuse or cancel any order that includes any product and/or services listed at an obviously incorrect price.

8. Claims

For any claim about the product(s) you ordered, please send an e-mail to within 5 days from the date of delivery. Failure to give Fleur de Lys written notice of your claim within this delay of 5 days will result in denial of your claim.

Claims for product damage will have to be justified. Damaged product(s) will have to be returned to Fleur de Lys in its/their original shipping package(s) for inspection.

9. Privacy

According to the French law "Informatique et Libertés du 6 janvier 1978", you have a right to access all your personal data stored in our database and to request any rectification of this data.

All personal information you enter in our database is kept for the purpose of allowing you to check your account status and for our own internal mailing list so that you may receive notifications about your orders or other information.

Fleur de Lys will not share any of your personal information with any third party without your consent.

10. Disclaimer of warranties and limitation of liability

The www.fleur-de-lys.fr web site, its contents and its online shopping services are provided on an "as is" or "as available" basis, and are subject to change without notice. Fleur de Lys makes no warranty as to the products sold, the online shopping services and the delivery services.

Fleur de Lys does not provide any guarantee that the www.fleur-de-lys.fr web site will meet your requirements, or that access to or use of this web site and its online shopping services will be uninterrupted or error-free.

Fleur de Lys expressly disclaims all warranties as to the substance, the accuracy or the sufficiency of the editorial contents published on www.fleur-de-lys.fr.

The www.fleur-de-lys.fr web site may contain links to other web sites that are provided solely as a convenience to you and not as an endorsement by Fleur de Lys of the contents of such other web sites. Fleur de Lys makes no warranty regarding any other web sites or the contents or materials on such web sites.

You assume full responsibility and risk of loss resulting from your use of the www.fleur-de-lys.fr web site and from your receipt and/or your downloading of any materials, data, text, images, video, audio or other material obtained either directly or indirectly from Fleur de Lys.

Fleur de Lys shall not be liable to you for unauthorized use of your credit card or other consequence beyond reasonable control of Fleur de Lys.

Any liability of Fleur de Lys to you for damages, losses and causes of action of any kind or nature shall be strictly limited to the aggregate amount of money paid by you to Fleur de Lys in your most recent use of the www.fleur-de-lys.fr web site immediately prior to the claimed loss or damage.

11. Applicable law and general terms

The present terms and conditions are governed in all respects by the French law. In case of dispute, the court of Paris will be the only court of competent jurisdiction.

These terms and conditions constitute the sole and entire legal agreement between you and Fleur de Lys and supersede all other terms and conditions.

If any provision of these terms and conditions is held to be invalid or unenforceable pursuant to applicable law, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these terms and conditions shall continue in effect.

Fleur de Lys SARL, 1 place de l'Ecole, 75001 Paris, France, info@fleur-de-lys.fr, capital 6000 euros, nº RCS B 482 982 097, nº TVA FR73482982097